Refund Policy
Refund Policy
Thank you for shopping with us! Each piece of jewellery is handmade with love and care. We want you to be completely happy with your purchase, so please read our refund policy carefully.
Returns and Refunds
Due to the handmade nature of our products, we do not offer refunds for change of mind. However, we want you to be satisfied with your experience, so please contact us if there is an issue.
We will offer a refund or replacement in the following cases:
-
The item arrives damaged
-
You received the wrong item
-
The item is significantly different from the description
To be eligible for a refund:
-
Contact us within 7 days of receiving your order
-
Provide your order number and photos showing the issue
-
The item must be unworn and in its original condition
We may ask you to return the item before a refund is processed. In such cases, return shipping will be at the buyer’s expense unless the fault is ours.
Non-Refundable Items
-
Custom or personalised orders
-
Sale or discounted items
-
Earrings (for hygiene reasons)
Processing Refunds
Once we approve your return or refund, it will be processed within 5–7 business days to your original method of payment. Please allow extra time for your bank or card provider to complete the transaction.
Need Help?
If you have any questions or concerns about your order, please contact us at [your email address] and we’ll be happy to help.